As an ADCB Platinum ‘Chip’ Credit Cardholder you have access to a host of privileges and benefits around the world.

The Global Emergency Service and the Concierge Service are two such exclusive privileges, but there are many more.

The following pages demonstrate that wherever you are in the world, the advantages of having an ADCB Platinum ‘Chip’ Credit Card are never far away.

Benefits on ADCB MasterCard Platinum Card

1. Global Emergency Service

This privilege gives you access to the following emergency services in over 70 countries worldwide:

1. Report lost or stolen card
2. Emergency card replacement
3. Emergency cash advance

To access the Global Emergency Service, call toll-free numbers of the country you are in around the world, listed herein.

2. Concierge Service

Travel in style and comfort with this exclusive service that is especially designed to assist you with your travel, entertainment, dining and medical needs. Talk to your very own personal concierge and gain access to these privileges in over 70 countries worldwide.

This service includes the following and is available in the UAE and abroad:

Entertainment and Leisure

Restaurant referrals and reservation
Golf Course referrals/tee times
Health & Fitness such as gyms and spas
Leisure tours
Theatre, museums and other entertainment
Sports activities

Medical General Information

Doctor referral
Hospital referral
Prescription transfer
Pharmacy referral
Medical evacuation
Medical repatriation

Travel and Information

Luxury car rental and limousine arrangement
Emergency documents
Lost luggage
Pre-trip information
Financial assistance
Rental information

Gift Information and Arrangements

The service is not only limited to the above. Feel free to ask more information on the services from your Concierge Personal Assistant who will be happy to assist.

How to Use Concierge Service Whilst Travelling Abroad

You can call any of the toll-free numbers listed herein from the respective country.

MasterCard Global Assistance Service Numbers

Asia/Pacific  
American Samoa 1-1-800-307-7309
Australia 1800-120-113
China 10-800-110-7309*
Guam 1-800-847-2911
Hong Kong 800-96-7025
Indonesia 001803-1-887-0623
Japan 00531-44-0022
Korea, Republic of 0079-811-887-0823
Malaysia 1-800-804594
New Zealand 0800-44-9140
Philippines 1-800-1-111-0061
Singapore 800-1100-113
Taiwan 00801-10-3008
Thailand 001-800-11-887-0663
   
Europe  
Austria 0800-200-288
Belgium 0800-1-5096
Cayman Islands 1-800-307-7309
Denmark 8001-6098
Finland 08001-156234
France 0-800-90-1387
Germany 0800-819-1040
Greece 00-800-11-887-0303
Hungary 06800-12517
Ireland 1-800-55-7378
Italy 800-870-866
Liechtenstein 0800-89-7092
Luxembourg 800-2-4533
Monaco 0-800-90-1387
Montserrat 1-800-307-7309
Netherlands 0800-022-5821
Norway 050-12697
Poland 0-0800-111-1211
Portugal 800-8-11-272
San Marino 800-870-866
Spain 900-97-1231
Sweden 020-791-324
Switzerland 0800-89-7092
Turkey 00-800-13-887-0903
United Kingdom 0800-96-4767
Vatican City State 800-870-866
Czech Republic 1-800-142-494
   
Latin America/ Caribbean
Anguilla 1-800-307-7309
Antigua & Barbuda 1-800-307-7309
Argentina 0800-555-0507
Aruba 800-1561
Bahamas 1-800-307-7309
Barbados 1-800-307-7309
Bermuda 1-800-307-7309
Bolivia 800-10-0172
Bonaire 1-800-307-7309
Brazil 0800-891-3294
Chile 1230-020-2012
Columbia 01-800-912-1303
Costa Rica 0-800-011-0184
Curacao 001-800-307-7309
Dominica 1-800-307-7309
Dominican Republic 1-800-307-7309
Grenada 1-800-307-7309
Guatemala 1-800-999-1480
Jamaica 0800-307-7309
Mexico 001-800-307-7309
Panama 001-800-307-7309
Peru 0-800-307-7309
Puerto Rico 1-800-307-7309
Saba 1-800-307-7309
St. Eustatius 1-800-307-7309
St. Maarten 1-800-307-7309
St. Kitts-Nevis 1-800-307-7309
Trinidad & Tobago 1-800-307-7309
Turks & Caicos 01-800-307-7309
Venezuela 0800-1-002902
Virgin Islands, British 1-800-307-7309
Virgin Islands, U.S. 1-800-307-7309
   
Middle East/Africa  
Bahrain 800-087
Cyprus 080-90569
South Africa 0800-990418
   
US/Canada  
Canada 1-800-307-7309
United States 1-636-722-7111

TDD/TYY 1-636-722-3725
*China Telecom South (CTS).
For all other provinces (China Netcom Group – CNG) including Beijing, Tianjin, Hebei, Shanxi, Neimenggu (Inner Mongolia), Liaoning, Jilin, Heilonhijang, Henan, and Shandong, use 10-800-711-7309

If the country is not listed, please call the following number:

(Collect to USA) 001-636-722-7111
Cost of using the Concierge Service

When using this service you will be billed a fee of US$7.75 per call on your Platinum Card (the telecommunication cost at actuals will be billed to you by the service provider).

If the country you are in is not listed, call collect 410-581-9994

Note: Telephone numbers subject to change without notice. Terms & Conditions apply.